Política de reembolso

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below.

Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be in the original packaging, when applicable.
Not show signs of use, damage, or wear caused by the customer.
Include proof of purchase or your order number.

To request a return, please contact us before sending any item back. Do not send your purchase back without receiving return instructions from us.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Your order number.
A description of the problem.
Clear photos or videos showing the item and the issue.
Photos of the packaging, if the package arrived damaged.

After reviewing your request, we will determine the appropriate solution, which may include a replacement, refund, or other resolution.

If the issue was caused by an error on our part, you will not be responsible for the return shipping cost.

Returns Due to Change of Mind

If you simply change your mind about your purchase, you may request a return within 30 days of delivery, provided the item meets our return requirements.

The customer may be responsible for the return shipping costs in these situations.

Original shipping charges are generally non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.

Non-Returnable Items

Certain items may not be eligible for return, including:

Used or worn products.
Products damaged by the customer.
Items missing original packaging or accessories, when applicable.
Gift cards.
Final-sale or clearance items, when specifically identified as non-returnable.
Personal-use products that cannot be resold for hygiene or safety reasons, when applicable.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, the refund will be issued to your original payment method.

Please allow your payment provider additional processing time before the refund appears in your account. Processing times may vary depending on your bank or payment provider.

Exchanges

We may offer exchanges for defective, damaged, or incorrect items when an appropriate replacement is available.

If you would like to request an exchange, please contact us before returning the item.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Because orders may be processed quickly, we cannot guarantee that a cancellation request can be completed after the order has entered processing or fulfillment.

If the order has already been shipped, it may no longer be possible to cancel it. In that case, you may request a return in accordance with this policy.